Many IT support departments struggle to recruit and retain staff with the right skills, or are unable to focus on strategic projects because they are too busy 'fire-fighting' day-to-day support problems. Meanwhile, users demand ever-higher levels of service as the support department struggles under the burden of escalating IT costs and increasing budgetary pressure.

MCS can assist you to reduce costs and increase the value of your IT, while minimizing the management burden. Our managed service approach allows organizations to retain control of their own IT strategies and maximize the value of their own internal specialists whilst drawing on specialist resources from companies such as MCS. Our Managed Services Consultants will handle particular tasks and manage a range of support services to supplement the skills of your own staff.

MCS offers a comprehensive range of modular operational Management Services. Customers can choose from the provision of a full managed service including strategy, planning, procurement, user support, network monitoring and overall project management, to smaller agreements where MCS may simply manage and run a single service, such as a remote backup service. Delivered on a pre-scheduled weekly
basis, clients select from a discount plan based upon the number of hours selected or the specific service selected.